Grievance Redressal
Investor Grievance Redressal Mechanism
Research Analyst: Tushar Global Services · SEBI Registration No. INH000002516
We are committed to resolving investor grievances promptly and fairly. If you have a complaint, please follow the escalation process below.
Step 1 — Contact us directly
For any query, complaint or grievance, please contact our designated grievance officer:
- Name: Tushar Jain (Proprietor)
- Email: grievance@tusharglobalservices.com (dedicated exclusively for investor grievances)
- Phone: +91-98183 10203
- Address: 4/282, SFS, Agarwal Farm, Mansarovar, Jaipur 302020, Rajasthan, India
- Working hours: Monday to Friday, 10:00 AM – 6:00 PM
We endeavour to acknowledge and resolve grievances within 10 working days of receipt.
Step 2 — SEBI SCORES
If your grievance is not resolved to your satisfaction, you may lodge a complaint with SEBI through the SCORES (SEBI Complaint Redress System) portal:
- Portal: scores.sebi.gov.in
- SEBI Toll-Free Helpline: 1800 22 7575 / 1800 266 7575
Step 3 — Online Dispute Resolution (Smart ODR)
If you remain dissatisfied after the above steps, you may initiate dispute resolution through SEBI’s Online Dispute Resolution (ODR) portal, which offers conciliation and arbitration:
- Portal: smartodr.in
Escalation matrix
| Level | Where to approach | Contact | Expected resolution time |
|---|---|---|---|
| 1. Research Analyst | Tushar Global Services — Grievance Officer | grievance@tusharglobalservices.com +91-98183 10203 | Within 10 working days |
| 2. SEBI SCORES | SEBI Complaint Redress System | scores.sebi.gov.in 1800 22 7575 | As per SEBI SCORES timelines |
| 3. Smart ODR | Online Dispute Resolution portal | smartodr.in | As per ODR process |
Regulatory administration
Research Analysts are administered and supervised by the Research Analyst Administration and Supervisory Body (RAASB), operated by BSE Limited, under the oversight of SEBI.
Related disclosures
View our monthly and annual investor complaints data (SEBI Annexure B): Investor Complaints.